Fiko was a partner with Altitude Software from 2006 - 2024. We deliver a cloud-based solution where all business logic resides in our own order management system. You can easily manage campaigns, addresses, and agents in the Manager, and you have access to all necessary reports on the activities carried out. Since 2024, we offer a similar solution together with TMG and Leaddesk.
Contact Center Solution
- Supports dialogue across all channels
- telephony
- chat
- etc.
- Automatic import and export of addresses
- Real-time reporting
- Historical reports
- Back-office handling
- Audio files
- SMS confirmations
- Sales transfers
- Delete addresses and contacts
You can also use your own Contact Center solution and transfer sales into our own OMS solution.
Agent-Specific Reporting
The agent logs into our online solution, which gives them an overview of their own sales activity. They can edit their own sales, follow up with customers, send SMS, etc.
- Overview of own activity
- Edit own sales
- View real-time and historical grouped data
Integrations
Our contact center solution includes various integrations based on your needs:
- Elhub
- DNF (The Norwegian National Registry)
- Credit checks
- SMS
- Audio files
- Contract dispatch via email
- Lead acquisition
GDPR
We have automatic deletion routines to help you comply with current privacy regulations. You can also delete data yourself in your own solution.
Get in touch if this might be relevant for you.